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Booking Policy

CLEAR, SIMPLE GUIDELINES TO HELP YOU PLAN YOUR STAY WITH CONFIDENCE.

All bookings must be guaranteed with a valid credit card at the time of reservation. Guest will be charged 100% of payment 1 day prior to arrival. Full payment is required at check-in unless otherwise arranged. All rates are in NZD and include GST. Rates may vary based on season, availability, and special event periods.

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If paying with a debit card, a security bond of $250 will be taken at check-in. This bond is fully refundable after departure, provided there is no damage, missing items, excessive cleaning, or outstanding charges.

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Check-in is available from 2:00pm. Guests may choose digital self check-in or in-person check-in with a physical key card. Check-out is by 10:00am. Late check-out may be available upon request and may incur an additional fee.

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Cancellations made more than 72 hours prior to arrival incur no charge. Cancellations within 72 hours may be charged the cost of the first night. No-shows will be charged in full.

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Group bookings (3+ rooms) or long stays require a 7-day cancellation period unless otherwise agreed. Cancellations or changes within 7 days may result in charges for the full booking.

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Date changes or amendments are subject to availability and may result in rate adjustments.

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Maximum occupancy limits apply to each suite type. Additional guests must be registered and may incur extra-person charges. Eva Slideaway sofa beds are available in select suites; please enquire at the time of booking.

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Sea Breeze Suites is a smoke-free and vape-free property indoors. A designated outdoor smoking area is available. Smoking inside suites will result in a cleaning or deodorising fee.

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Pets are not permitted, except registered service animals arranged prior to arrival.

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Any damage, missing items, or excessive cleaning required after departure may be charged to the card on file. This includes lost key cards, stained furnishings, and misuse of appliances.

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We reserve the right to decline bookings or remove guests whose behaviour impacts the safety, comfort, or enjoyment of others. No refunds will be issued under these circumstances.

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